Each week a RRS representative will visit your office at a designated time and day with his/her own portable scanner and laptop, (we never use your equipment). You will have the files pulled and ready to be copied for the representative. Our representative will then review each request check for HIPAA compliance, each of our service representatives have been through a HIPAA training program,  and copy only what is requested. At the end of each day representatives return to our Media office to process the records for the day. All files that are to be billed have invoices processed the same day. Invoices are faxed and mailed each evening they are also available online to customers who have a login to our secure website. Upon receipt of payment files are printed and mailed to the requesting party the same day payment is received. Transfer files are printed that day and prepared to be returned to your office or sent directly to the requesting party with or without a bill depending on your policies. Disability files are uploaded to the secure disability administration web site each night.

Status Retrieval & Notifications-
   Status updates for all copied files are available 24 Hours a day via our secure web site. These status are available to your staff as well as the requesting parties. From the web site you can contact our staff via email, print invoices or cancel a request.  In the event requestors call your office regarding a file that is copied all you need to do is forward them to our office and our staff will promptly handle any issues regarding that request.

     Records are stored for 60 days after payment is received to ensure the requesting party has received the proper information and does not need a second copy. Saving the file gives us the ability, that in the event the file is damaged en route to the requestor, we can quickly print a new copy and forward it to them without asking you to pull the file a second time.