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Using leading technology, performance reporting, and compliant practices, RRS Medical has created a seamless process for Requesting and Releasing Medical Records for practices of every size and specialty.
RRS Medical provides services that focus on assisting with potentially burdensome requests, while releasing the necessary information and monitoring releases to avoid costly reductions.
RRS Medical understands the complexities that accompany the need for
Disability / FMLA form completion and will guide patients with compassion and understanding. Custom workflows designed with accuracy and time-sensitivity are led by experienced clinical support staff to execute quick turnaround.
RRS Medical works with medical facilities to efficiently file and index incoming documents from outside sources.
SECURITY
RRS Medical employs a myriad of training and technology measures and software to keep our systems and PHI secure.
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24/7 system monitoring
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Secure data center
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Restricted IP access
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Encrypted communication channels
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Leading anti-virus and spyware protection
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Real-time backup
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Comprehensive disaster recovery management
We are first and foremost a customer service organization. Our dedicated customer service team is a group of knowledgeable, and friendly experts that are available from 8 a.m. to 8 p.m. EST Monday - Friday. With direct call routing capabilities and a 97% Live Answer Rate, our Customer Service Team is always available to provide real-time support at any step of the ROI process.
CUSTOMER SERVICE
COMPLIANCE
RRS Medical in-house Compliance Officer is your dedicated liaison for all things HIPAA. Patients, providers, and 3rd party requesters can consult our compliance experts for any questions or concerns about compliance, breaches, HIPAA, and more. Additionally, RRS Medical performs proactive error monitoring, quarterly compliance checks, and promotes organization-wide compliance with ongoing HIPAA training and education for all staff.
TRANSPARENCY
RRS Medical believes that consistent customer service and dependable execution cannot exist without transparent processes. Medical practices can depend on RRS Medical to proactively communicate all aspects of our process with 100% transparency. We provide clients with Key Performance Indicators (KPI's) such as call volume and turnaround time reports to proactively identify process issues and improvements while giving providers peace of mind.
"Quick turnaround time, knowledgeable and proactive staff, a pleasure to work with."
— Carol from NJ
Need more details? Contact us.
If you have any additional medical records needs RRS Medical can provide service for, please contact us.